Douglas Wrote:
Great..thanks for confirmation. I thought so, I just lost track of all
the old e-mails. Thank you for the prompt reply. My family runs an
Internet catalog company and one thing I always appreciate from a
company is a prompt reply. So many companies out there don't take the
time to do these things and I appreciate your concern and great customer
service. Thank you!
1/29/08 10:20AM
Ann Wrote:
I ordered a dog bed Monday after shopping
for a few months. The bed is exactly what I wanted and the quality is
great. Your price was half that of others I saw on the internet. Your
shipping was free so I expected to receive the bed in 10-15 days. Was I
suprised to saw the big box on my porch after only 2 days. Keep up the
good work you guys. I'll be back to buy again. I will also share your
website with my friends.
1/19/08 7:20AM
Ana Wrote:
WOW! our order was super fast we are so HAPPY, it is exactly what we
were looking for and had almost give up on. No one else (and trust us we
looked) had it. You guys are awesome!
Thank you so much!
1/19/08 2:55AM
Amy Wrote:
Thank you for your amazing customer service. It is still hard to
believe that places like this exist still, but you definitely have a
repeat customer here who will spread the good word about your site. I
attached a picture of my dog in the bed- I just opened the box, put the
bed on the ground, and he jumped in it with his toy and won't come out.
There's a success story for you!
1/11/08 2:47PM
Phil
Wrote
Kirk, Just to give you
some positive feedback; it was exactly because you have put the
attention into your site, that I ordered from you. All of the other
sites I went to look at the O'Donnell product, had really poor
information, pictures, and conflicting measurements. It was your clear
pictures, and extensive details about the product that convinced me to
order from you. Thanks and Happy Holidays to you.
12/24/07
9:03AM
Carol
Wrote:
You're such a sweetheart Kirk thanks so much as I really
need it with this new puppy. You have excellent customer relationship
skills always trying to please and see there point of view. I wish you
all the success you could possibly have in the New Year.
12/22/07
1:13PM
Evelyn
Wrote:
THANK YOU SO MUCH KIRK. THIS HAS TRULY BEEN A PLEASURE
SHOPPING WITH YOU AND AGAIN THANK YOU FOR YOUR EFFORTS AND GETTING IT
DONE. HAVE A GREAT HOLIDAY SEASON, YOU DESERVE IT.
12/21/07
11:11AM
Tina
Wrote:
Thank you so much!!!! Nothing beats doing business with a
company owned by real people who care about their customers -- and who
sell American made products too!! It's such a rarity (and a pleasure).
I'm passing the word along. Thanks again.
12/11/07
6:25PM
Nicolle
Wrote:
Kirk, thank you so much. It's not often
that I receive an email like yours with that much honesty. I really
appreciate everything. Looking forward to receiving everything!
One amazing gift started it all...Merry Christmas!
12/10/07
9:54AM
Evelyn
Wrote:
Hi, Kirk, I
want to thank you so much for your help and informing me when Erica's steps
were shipped.
They got here in record time and she had no trouble getting used to them.
She is a mini (well, really a "tweenie dachshund) and she never hesitated
going up or down them. They are just right for her and high enough. I am
glad that I explored the internet and found Pet Snap. I will be in touch
very soon as I am going to order her one of those cave beds as she likes to
cuddle and snuggle in and under anything she can get into. Thank you again.
We will be in touch.
12/6/07 5:28PM
Nicole Wrote:
I received it, and LOVE IT!!!! Thank you so
much for everything!!! Your company is very thorough and prompt! I will highly
recommend you in the future!!
11/29/07 11:23AM
Dianna Wrote:
I have been showing my friends and family the
sample and everyone loves it. Imagine when it arrives. They will be placing an
order soon as soon as I receive mine. My mom is already asking for one. I will
be placing another order soon.
11/1/07 7:10PM
Steve Wrote:
Dear sirs,
I write you to try and help
with your problem concerning
your ordering and shipping
department. I ordered items
from you on 9-29-07 and
received them on 10-03-07.
This is unacceptable. I did
not get my time on the phone
with someone I could not
understand, I did not get
any lousy excuses and no one
looking to see where it
might have gone. You see I
to am in business and hope I
look as good to my customers
as you did . This was a
breath of fresh air with
someone I have not bought
from before but will not
hesitate to use again .
Thank you,
10/5/07 7:58PM
Peggy
Wrote:
Kirk, what wonderful customer
service! I so appreciate your
prompt reply. It has certainly
been a pleasure doing business
with your company and I know I
will be a future shopper! Our
big black lab appreciates it
too!
9/10/07 10:05AM
Claudia
Wrote:
Hi Kirk: Can’t thank you enough for
the consideration of the phone call
this morning, and now this follow up
email. It sounds very encouraging.
Thanks again for your
thoughtfulness!!
8/5/07 8:03PM
Toby
Wrote:
It sure is refreshing to experience good
customer service. I really appreciate
your work on this. I look forward to our
first trip out with the dogs. Again
thank you.
7/19/07 1:48AM
Maureen
Wrote:
Kirk-- Just wanted to drop you a note
and let you know we receive the dog
bowls for Nickie and Nugget. They are
BEYOND our expectations! The quality is
great, and the personalized portraits
with their names on the front are SO
well done! Thanks for providing such
a terrific product!
7/18/07 10:57PM
Jamie
Wrote:
Thanks so much Kirk. I appreciate your
prompt response. Truly, you spoil me -
I'm going to come to expect this service
from other vendors and I know I'll just
be disappointed. At least I know where
to go for this kind of thing.
Thanks for the update, and I promise to
let you know as soon as I receive
anything.
7/17/07 12:04PM
Chris
Wrote:
A few
weeks ago I ordered a Petwalk. Not only
was the item the least expensive I was
able to find ANYWHERE, but shipping was
free. When the package arrived, an
insignificant piece was missing. I
emailed Shop-Carolina & they responded
immediately, sending me the missing part
within a few days. I have recommended
this site to everyone. Not only do they
have some unique items for gifts, but
their Customer Service is outstanding.
Bookmark them !!! Thanks again.
5/24/07 3:44PM
Rheba
Wrote:
Absolutely amazing! Thanks to you my
mother will truly love her Mother's Day
gift. Thank you Kirk and thank you
KNITTERS! I am sure you will here from
me again.
5/7/07 7:21PM
Carol
Wrote:
I just wanted to let you know that the
Auto Cruiser arrived this morning at
about 9:30AM. Thank you so very much
for helping me by supplying information
and also suggesting other areas where I
could find shipping times. I would be
very happy to send an e-mail to whomever
letting them know what helpful
information you gave me and your
kindness in working with me.
4/21/07 3:21PM
Devon
Wrote:
I have to say I am impressed with your company.
Most businesses are not as accomodating as you
have been and it is much appreciated. We own
our own business and 99% of it is done over the
internet. Customer satisfaction is our number
one priority and it is very refreshing to see
that you do right by your customers too. I
would recommend your company without hesitation.
Thank you.
3/12/07 9:55PM
Jan
Wrote:
We received the order of the large luxury
sofa. I was nervous paying such a high price
for the sofa bed fearing our dog would not
go in it, he has rejected others I had
purchased. He is very selective and
won't even get in to a flat bed without the
sides. Any other orthopedic beds I had seen
did not have the sides as yours
did. Also, your offer of fabrics other than
paw prints or dog bones was refreshing. So
we took the chance. Usually when buying a
new bed we have to encourage him to get in
to it but not with yours. I wish that I had
video taped it as it quite comical. As soon
as we took it out of the box and put it on
the floor he immediately jumped in to the
bed. He then proceeded to test it out with
his various sleep positions ... lying down,
snuggled on his side, upside down on his
back, then he sat up sitting all happy and
took turns giving each of us multiple kisses
of thanks. Your O'Donnell luxury orthopedic
sofa bed has passed his test with high
approval! Thank you!
1/10/07 10:29 AM
Marie
Wrote:
First of all thank you for keeping me
informed, it is very refreshing to find someone
(company) that still exercises "CUSTOMER
SERVICE". I hope to be very please with the bag
when I receive it. I would like to know if
there is a means to add my comments and/or
feedback to your website so that others may be
able to read how pleased I am with the way I
have been taken care of. This is my first order
from you but be assured that I will be a return
customer for any of my pet needs that you may be
able to provide. If there is no web link to
leave feedback please share this with upper
management. Again thanks for GREAT customer
service.
1/5/07 11:28 PM
Patti
Wrote:
You guys are super awesome!!! I got my dog bed the next day!! I am
so pleased with your service and thank you for being patient with me
as I dealt with my bank problem. I am completely blown away by such
fast shipping. Thank you so very very much
12/13/06 11:57AM
Keri Wrote:
I just wanted to thank you for all of your help! The
item arrived at the correct (changed) address yesterday
afternoon...just in time! Thank you again! I've been very pleased
with my experience with your company.
12/9/06 10:02AM
Marie Wrote:
THANK YOU for that great news, the phone message and for all your
time and patience. Brutus will be thrilled
with his new bed tonight. I appreciate all the attention you paid
regarding this matter and such great customer service....
Happy Holidays and keep up the good work through this busy time and
thanks again from this grateful customer.
12/7/06 6:38PM
TR Wrote:
Hello. We received our order, and the bed is incredible. The color
is perfect ,and the material is of a nice quality. The thickness and
firmness is great also .Its hard to believe this is a dog bed, lol.
Our dog (a spoiled pit bull ), absolutely loves it. Matter of fact,
he was snoring harder than ever when he got it, because he was
getting a much better nights sleep than on his old bed. We are very
happy with this purchase, and will definitely recommend your company
to others.
12/4/06 12:29PM
Jennifer Wrote:
Oh my gosh! It is soooo beautiful! I can't
believe I got it already. You and Jackie do wonderful work. I will be
sure to get a picture of it and send it to you. Thanks again for
everything, especially your patience. God bless and happy holidays!
11/14/06 10:23 AM
Sue
Wrote:
Wow.......what awesome
service! We received our x-large beasley's couch today. You guys
are the best. Like I said, I will check your website first next
time I need to place an order for my pets. I will highly recommend
you to all my friends that have pets. Thanks again and have a great
day!
11/1/06 1:33 PM
Cathy
Wrote:
Hi! I just wanted to send along a note of
thanks for your outstanding customer service. These days people are
quick to complain but when it comes to recognizing good customer
service, often it goes unacknowledged. I plan on checking your website
first when it comes to ordering more goods for my dogs. Also, I passed
on your website to a couple of other dog people I work with. Take care
and we look forward to getting our x-large bed for our German shepherd
dog.
10/27/06 1:03 PM
Judith
Wrote:
Thank you so much for your help.
Your honesty and integrity are very much appreciated and I will be
sure to promote you online business.
9/12/06 5:46 PM
Shawn
Wrote:
I am so excited - actually I'm a nervous wreck about the surprize party,
but now you've given me one less thing to worry about! Thank you so much
- you can count on me to tell everyone how great it is shopping at
Shop-Carolina.
8/22/06 7:34 PM
Lynn Wrote:
Thank you, thank you, thank you!!! I've never had such wonderful,
personal response from any company.....you are great! So glad to get
your email and voice mail regarding my order, what a relief to know the
car seat and carrier will be here before my trip.
8/7/06 6:57 PM
Valerie
Wrote:
Wanted to let you know that the throw came today. It is gorgeous!!! I just can not believe the quality of the blanket. Thank you so much for working with me in creating the design.
7/20/06 4:06 PM
Judy Wrote:
I have received my order, Saturday, July 1. The coats are absolutely beautiful and fit perfectly. Very well made. I am very happy with them. I
will not hesitate to order from PetSnap.com again.
7/11/06 9:38 PM
Sherri Wrote:
Your customer service is incredible! The quotes that I read from satisfied customers on your website are absolutely true! I am glad to be doing business with such a company.
7/6/06 4:33 PM
Kristen
Wrote:
We received our stroller yesterday and I can't believe how quickly it was shipped! We love it and I just wanted to say thank you again!!!
6/29/06 8:47 AM
Jack
Wrote:
I really appreciate the time and attention to detail that you have
exhibited. I hope I wasn't too big a pain,...sorry if I was. It is customer
service like this that is becoming quite rare these days and I really do
appreciate it. I will surely be a repeat customer and will pass your site on
to others.
6/16/06 2:39 PM
Diane
Wrote:
Thanks. Once again, I appreciate your prompt response to this matter. Look forward to a future purchase. I'm most impressed with the product and the service.
5/22/06 1:51 PM
Terre
Wrote:
Just a note to thank you for your time in answering all my questions. Not many companies take the time or interest to answer questions so promptly...if at all. I think your customer service is great and I look forward to doing business with you in the very near future.
4/24/06 10:07 AM
Monica
Wrote:
I just got my pink pet stroller today. Thank you soooo much!!!
I can't believe how fast that was. My kitties and
I have already taken 2 walks and it's wonderful! Not
only were your prices the most reasonable, but you offered
free shipping and lightning fast at that. I thank
you so much for your great service and will tell everyone
I know about you!
3/26/06 7:45 PM
Jeff Wrote:
Congratulations on your excellent website! Finding what I was looking
for was practically instantaneous, your
ordering forms were quick to load and
perfectly clear, -- altogether a great shopping experience.
2/1/06 10:36 PM
Sky
Wrote:
You have been great to do business with! We will contact you with any future needs and share your website with our clients!
1/6/06 6:27 PM
Jim
Wrote:
I just wanted to let you how pleased my family and I are with the throw. It
arrived as promised, and when my wife opened it and saw our daughter and our dog, she was speechless. We are amazed at the quality of
the weaving.I just wanted to thank you for your efforts, and to let you know how much
they meant to our Christmas celebration.
12/26/05 9:26 AM
Kyle
Wrote:
Just wanted to drop you a note saying how much I appreciate everything you and your company has done to get me my throw to me before Christmas.
I have delt with many internet companys and I have to say that working with yours has been the best experience I have ever had.
12/24/05 7:49 AM
Rob
Wrote:
I just wanted to say thanks. This time of year that is supposed to be about kindness to often results in it's being overlooked.
Your representative went beyond trying to make a sale and tried to help me think of alternative solutions. I tried to find the item locally but could not. The integrity and honesty conveyed to me over the phone by Petsnap tells me that I am dealing with a quality vendor
12/14/05 5:02 PM
Deanna
Wrote:
Thanks for the great customer service! I was expecting the 2-3
weeks, so I'm very pleased it shipped so quickly. Looking forward
to getting it.
12/2/05 11:37 AM
Elisa
Wrote:
I had absolutely no idea what an impact these beds were going to have on my two dogs.
I have a feeling you'll be hearing from me again, with an order for another 8" thick Ortho Bed.
Thank you for providing such a terrific bed for my "kids"!
11/21/05 7:12 AM
Kellie Wrote:
Thanks a million!! I appreciate the super fast shipping. You are one of the best companies I have ever dealt with. Thanks again!
11/15/05 6:44 PM
Denise
Wrote:
Thank you so much for your concern, it's refreshing to
know that you can get that kind of service through the internet.
11/1/05 8:46 AM
Pat
Wrote:
Thank you so much! I am really very pleased with the great customer service and will recommend you guys to anyone needing a bed!
10/17/05 9:22 PM
Lorraine
Wrote:
WOW Thank you so much for the quick
response! I'm very happy to hear the item should
be arriving in a few days!!!
9/8/05 8:35AM
Katrina Wrote:
Thank you so much it is absolutely beautiful, more than what I was expecting. It looks like they could jump right off the blanket. My friends are all asking where I got it from. I am so blessed to have it.
8/2/05 8:40 PM
Joey
Wrote:
I could spend a hour rambling on about how impressed I am with your customer service.
This has been, by far, the best customer service I have ever received.
7/12/05 12:22 PM
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