How quickly do items ship?
Unless otherwise mentioned in an item's description, our products usually ship within 5 business days of receiving your order. Personalized items are made especially for you and require longer shipping times - please add at least an additional week when placing these types of orders. We ship via UPS, FedEx Ground, USPS and common carrier. Always provide us with a physical house or business address.

Shipping Charges?
PetSnap does not charge to ship products within the continental United States. Read more about it here

How long until I receive my order?
Ground transit time once your order ships is usually an additional 2-5 business days - longest to the west coast. Except for large items traveling by Common Carrier (these are noted in an item's description) you do not have to be home to accept delivery - so ship to the location that is most convenient for you! For Common Carrier items, you will be contacted by telephone for delivery.

Do you ship outside the continental US?
No, we only ship within the continental United States and free shipping is never offered to Hawaii, Alaska, Canada, Europe or elsewhere outside of the United States. We also cannot ship to PO or APO boxes. Some of our customers from outside the USA use Shopanyamericanstore.com when shopping our site. Another popular mail and package forwarding service can be found here Access USA.

Do you have a printed Catalog?
Sorry, but no.  We do not offer a printed catalog for several reasons. Our items are updated frequently and sales are offered often. Also, we promote a "green" environment and catalogs are environmentally unfriendly because they fill our landfills and destroy millions of trees.

How do I search for items or information?
Select from the main categories labeled in the left menu. For quick search links to dog and cat categories use the drop down menus located on the top of the page.

How am I billed?
Charges on customer's credit cards will appear as Shop-Carolina, Inc. If a check is used for payment, your order will ship once your check clears our bank.

Order Status:
To determine the status of an order, simply reply to the confirmation email you receive. Your reply will be delivered to Service@shop-carolina.com. 

Delays:
We always try to let you know via email of any delays or backorders.

Damage/Defects:
Please inspect your order immediately and contact us right away by email Service@shop-carolina.com  If package is delivered damaged or if item is defective we will work quickly to make things right!

Cancellations:
Customers may cancel any stock order at any time before it ships - however personalized items on your order can not be canceled.

Returns:
Follow this link to our Money Back Guarantee!

Contact:  Shop-Carolina, Inc.
               3115 White Horse Road Suite 204
               Greenville, SC. 29611
               Service@shop-carolina.com
               (800) 881-3727