Is Shipping Really Free?
Yes!  PetSnap never charges shipping to send an item to you within the Continental United States.  That means if you must return an item to us, we return 100% of your money back to you! see our guarantee for details. No shipping charges are ever added at checkout and you'll find checkout to be a "Snap" - one simple, secure form ... and you are through.

We've seen other web sites that add "fixed" shipping charges; sites that offer "free" shipping but then deduct unspecified shipping charges from your refund; sites that won't tell you what shipping will cost until after you have provided personal information; and sites that later surprise you by separating shipping charges on your receipt after checkout.  We want you to know that PetSnap is not like that - yes, shipping to you is always free!

How quickly do items ship?
Unless otherwise mentioned in a product description, items typically ship within 5 business days of receiving your order. Personalized items made especially for you take longer - figure on at least an additional week, however also be sure to check an item's description because this can vary. We ship via UPS, FedEx Ground, USPS and common carrier. Always provide us with a physical house or business address. You can view our shipping lead times by manufacturer by clicking here.

How long until I receive my order?
Ground transit time is usually an additional 2-5 business days once your order ships.  You do not have to be home to accept delivery - so ship to the location that is most convenient for you!  Some large furniture items, such as feline furniture, travel by common carrier. You will be contacted by telephone for delivery of these items. 

Do you ship outside the continental US?
No, we only ship within the Continental United States and free shipping is never offered to Hawaii, Alaska, Canada, Europe or elsewhere outside of the United States. We also cannot ship to PO and APO boxes.  If you need to ship to a PO, APO or outside the Continental United States, we suggest that you send your purchase to a friend, neighbor or relative with a regular shipping address in the Continental United States and then make arrangements for them to forward the item to its ultimate destination. Some of our customers from outside the USA use Shopanyamericanstore.com when shopping our site. Another popular mail and package forwarding service can be found here Access USA.

Who is PetSnap.com?
PetSnap is a website of Shop Carolina, Inc. created to bring customers in touch with unique pet products.  We are a family business based in Greenville, South Carolina and have been serving fine folks like you online since 1998.  All charges to your credit card will show from Shop Carolina, Inc.

Contact:  Shop-Carolina, Inc
               3115 White Horse Road Suite 204
               Greenville, SC. 29611
               Service@shop-carolina.com
               (800) 881-3727