Is Shipping Really Free?
Yes!  at PetSnap.com, free does mean free.  We do not charge to ship within the Continental United States and if you return an item in accordance with our Money Back Guarantee, we do not deduct the outgoing shipping cost from your credit. No shipping charges are ever added at checkout and you'll find checkout to be a "Snap" - one simple, secure form ... and you are through. 

We've seen other web sites that add "fixed" shipping charges; sites that offer "free" shipping but then deduct unspecified shipping charges from your refund; sites that won't tell you what shipping will cost until after you have provided personal information; and sites that later surprise you by separating shipping charges on your receipt after checkout.  We want you to know that PetSnap is not like that - yes, shipping to you is always free!

How quickly do items ship?
It varies by season and supplier.  Unless otherwise mentioned in a product description, items typically ship within 5 business days of receiving your order. Personalized items made especially for you take longer - figure on at least an additional week, however also be sure to check an item's description because this too can vary. We ship via UPS, FedEx Ground, USPS and common carrier. Always provide us with a physical house or business address. View our current shipping lead times by supplier by clicking here.

How long until I receive my order?
Ground transit time is usually an additional 2-5 business days once your order ships.  You do not have to be home to accept delivery from UPS, FedEx Ground or USPS - so ship to the location that is most convenient for you!  Some large furniture items, such as feline furniture, travel by common carrier. You will be contacted by telephone for delivery of these items. 

Do you ship outside the continental US?
No, we only ship within the Continental United States and free shipping is never offered to Hawaii, Alaska, Puerto Rico, Canada, Europe or elsewhere outside of the Continental United States. We also cannot ship to PO and APO boxes, not because we do not support our troops, but because we cannot always select the delivery carrier and UPS and FedEx Ground do not deliver to PO and APO boxes. For APO or PO Box Shipping try using www.apobox.com or ship your purchase to a friend, neighbor or relative with a regular shipping address in the Continental United States and then make arrangements for them to forward the item to its ultimate destination. Some of our customers from outside the USA use Shopanyamericanstore.com when shopping our site or Bongo. Another popular mail and package forwarding service can be found here: Access USA.  

What if my shipment is damaged?
In the event of shipping damage, Click Here for instructions and contact us within 24 hours so we can file a damage claim within the period permitted by our shippers.  It is very important that you follow instructions and contact us within 24 hours - our shippers require us to respond quickly and specifically and if you do not notify us of shipping damage according to a shippers requirements, we may be unable to replace a damaged order.