Shipping Info

Is Shipping Really Free?
Yes! at PetSnap.com, free does mean free.  We do not charge to ship within the contiguous United States and if you return an item in accordance with our Money Back Guarantee, we do not deduct the outgoing shipping cost from your credit. No shipping charges are ever added at checkout and you'll find checkout to be a "Snap" - one simple, secure form ... and you are through.

We've seen other web sites that add "fixed" shipping charges; sites that offer "free" shipping but then deduct unspecified shipping charges from your refund; sites that won't tell you what shipping will cost until after you have provided personal information; and sites that later surprise you by separating shipping charges on your receipt after checkout.  We want you to know that PetSnap is not like that - yes, shipping to you is always free!

 

How quickly do items ship?
It varies by season and supplier, see the Chart Below.  Unless otherwise mentioned in a product description, items are typically processed for shipping within 5 business days of receiving your order. Personalized items made especially for you take longer - figure on at least an additional week, however also be sure to check an item's description because this too can vary. We ship via UPS, FedEx Ground, USPS and common carrier. Always provide us with a physical house or business address.


How long until I receive my order?
Ground transit time is usually an additional 2-5 business days once your order ships, see the Chart Below.  You do not have to be home to accept delivery from UPS, FedEx Ground or USPS - so ship to the location that is most convenient for you!  Some large furniture items, such as feline furniture, travel by common carrier. You will be contacted by telephone for delivery of these items.


Do you ship outside the contiguous US?
No, we only ship within the contiguous United States and free shipping is never offered to Hawaii, Alaska, Puerto Rico, Canada or Europe.  We do regret, we cannot ship to PO and APO boxes, not because we do not support our troops, but because UPS and FedEx Ground do not deliver to APO boxes.  If you need to ship to an APO, you might try a service like www.APObox.com; some of our customers from outside the USA have used MyUS.com and MyAmericanShopper.com.



What if my shipment is damaged?
In the event of shipping damage, Click Here for instructions and contact us within 24 hours so we can file a damage claim within the period permitted by our shippers.  It is very important that you follow instructions and contact us within 24 hours - our shippers require us to respond quickly and specifically and if you do not notify us of shipping damage according to a shippers requirements, we may be unable to replace a damaged order. 


Add 2 to 5 business days to the following typical process lead times for ground delivery 


Product Line Process Lead Time before shipping
Hidden Valley Dog Beds 5-7 business days  
O'Donnell/Snoozer Dog Beds/Lookout car seats 3-5 business days  
Big Shrimpy Pet Beds 3-5 business days  
West Paw Design Pet Beds 3-5 business days 
Other Dog/PetBeds 3-7 business days (some models take longer, see product page)
Other Pet Car Seats ( Not Lookout 's) 3-4 business days 
Bowls & Treat Jars 3 business days
Pet Strollers 1-3 business days   
Pet Carriers 3-4 business days
Cat Furniture 3-5 business days ( some models take longer, see product page)
Raised Feeding Stations 2 business days
Pet Fencing 2 business days
Pet Furniture All other 4 business days
Pet Ramps 2 business days

If you have further questions about shipping lead times, email Service@Shop-Carolina.com - we answer all emails quickly, sometimes within minutes. Or phone 1-877-874-3726 - if we are on the line with another customer, please leave a message and we will promptly return your call.